Refund policy
Fresh Flowers
Our flowers are grown seasonally, and every stem is a little different. Colors, sizes, varieties, and stages of bloom may naturally vary from photographs shown online.
For mixed bouquets and arrangements, photographs are representative of the overall style rather than a guarantee of exact flower varieties. We may substitute flowers based on what is blooming and at its best at the time of harvest.
Fresh flowers are perishable and are not eligible for traditional returns.
If there is a significant problem with the condition of your flowers when you receive them, please contact us within 24 hours of pickup and include a photograph. We will review the issue and, when appropriate, offer a replacement, store credit, or refund.
Once flowers have been picked up, we cannot be responsible for damage caused by heat, freezing temperatures, lack of water, improper handling, or other conditions outside our control.
Returns & Refunds
Because many of our products are fresh, perishable, seasonal, or made in small batches, we generally cannot accept returns simply because a customer changes their mind.
For nonperishable merchandise, please contact us within 14 days of receiving your order if you would like to request a return. Items must be unused, unopened when applicable, and in their original condition and packaging. Return eligibility will depend on the type of product.
Perishable products, fresh flowers, food products, custom orders, personalized items, gift cards, and items marked final sale are not returnable unless they were damaged, defective, or incorrect when received.
If we made a mistake with your order, please contact us. We want the opportunity to make it right.
Approved refunds will be returned to the original payment method whenever possible. Processing times after a refund is issued depend on the payment provider or financial institution.
Cancellations & Custom Orders
If you need to cancel an order, please contact us as soon as possible.
Standard orders may be eligible for cancellation if harvesting, arranging, preparing, or packaging has not yet begun.
Custom flower orders, event orders, special orders, and other products prepared specifically for a customer may require advance payment or a nonrefundable deposit. Cancellation terms for larger custom or event orders may be provided separately when the order is placed.
Questions or Problems With an Order
We’re a small farm run by real people, and we want you to be happy with what you receive from us.
If something isn't right with your order, please contact us and include your name, order number, a description of the problem, and photographs when relevant.
We’ll review the situation and work with you toward an appropriate solution.
Email: capracluckcollective@gmail.com
Call or text: (406) 284-5667
Capra Cluck Collective, LLC
Polson, Montana